playtok Privacy Policy

01Information We Collect

When you register and use playtok, we collect the following categories of personal information:

We do not collect sensitive personal information such as health data, religious beliefs, or political views. We do not collect information from social media profiles unless you voluntarily provide it.

02How We Use Your Information

playtok uses your personal data for the following purposes:

• Creating and managing your player account on the playtok platform.
• Verifying your identity and age as part of KYC requirements before processing deposits and withdrawals.
• Processing deposits and withdrawals in Philippine Peso through your verified payment method.
• Sending OTP codes and security alerts to your registered mobile number or email.
• Communicating account updates, transaction confirmations, and promotional offers you are eligible for.
• Monitoring account activity to detect fraud, policy violations, and security threats.
• Improving the platform based on aggregated, anonymised usage patterns.
• Complying with applicable legal and regulatory obligations.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Promotional communications can be opted out of from within your account preferences.

03When We Share Your Data

playtok does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: to facilitate deposits and withdrawals through your chosen Philippine banking or e-wallet method.
• Identity verification providers: to complete KYC checks using your submitted government ID documents.
• IT and security service providers: who support platform infrastructure, hosting, and fraud detection systems.
• Legal and regulatory authorities: when required by law, court order, or regulatory process.

Any third party that receives your data from playtok is bound by confidentiality obligations and is only permitted to use your data for the specific purpose for which it was shared. We do not share your gaming history or personal data with advertisers or data brokers.

04How Long We Keep Your Data

playtok retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. In general:

• Account and identity data is retained for the duration of your account and for a period following closure.
• Transaction records are kept in accordance with financial record-keeping requirements.
• Technical and usage data may be retained in anonymised or aggregated form for platform analytics.

When data is no longer needed for any of these purposes, it is securely deleted or anonymised. You may request deletion of your account and associated data by contacting support — subject to any overriding legal or regulatory retention requirements.

05How We Protect Your Data

playtok implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure:

• SSL/TLS encryption on all data transmitted between your device and the playtok platform.
• OTP-based authentication for account logins and sensitive account changes.
• Access controls that limit which employees and systems can access personal player data.
• Regular security reviews and monitoring of platform infrastructure.
• Withdrawal verification that requires matching identity between the account holder and the receiving payment method.

Despite these measures, no online platform can guarantee absolute security. We encourage you to keep your login credentials confidential, use a strong and unique password, and contact support immediately if you suspect any unauthorised access to your account.

06Cookies and Tracking

playtok uses cookies and similar technologies to support platform functionality and improve the user experience. These include:

• Essential cookies: required for session management and secure login. These cannot be disabled without affecting platform access.
• Functional cookies: remember your preferences such as language settings and display options.
• Analytics cookies: collect aggregated, anonymised information about how players use the platform to help us improve performance.

We do not use third-party advertising cookies or tracking technologies that share your data with ad networks. You can manage cookie preferences in your browser settings. Disabling essential cookies may prevent certain platform features from working correctly.

07Your Rights Over Your Data

As a playtok player, you have the following rights regarding your personal information. To exercise any of these, contact support at [email protected]:

We aim to respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request.

08Minors and Age Verification

The playtok platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under this age. Age verification is a mandatory part of the KYC process — any account found to belong to a person under 21 will be immediately closed and any balance forfeited in accordance with the Terms & Conditions.

If you believe a minor has registered on playtok using false information, please contact us at [email protected] immediately.

09Changes to This Privacy Policy

playtok may update this Privacy Policy from time to time to reflect changes in platform functionality, data practices, or applicable obligations. When significant changes are made, we will notify registered players via in-platform notification or email. The "last updated" date at the top of this page reflects the most recent revision.

Continued use of the playtok platform after any update to this policy constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed.